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Refunds & Cancellation Policy

Last updated: TODO_DATE

This explains the only payment XMotor currently collects directly — the Expert Estimation deposit — and how vehicle sales themselves work, since we do not process those payments.

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1.What XMotor does and does not charge for

Listing a vehicle on XMotor is free. Placing a bid, making a counter offer, and browsing are free.

The only payment currently processed through the platform is the refundable deposit for an Expert Estimation inspection.

The eventual sale of a vehicle — the price a seller and a buyer or dealer agree on — is settled directly between them. XMotor does not collect, hold, or route that payment, and this policy does not cover it. Please arrange safe, verifiable payment directly with the other party.

2.Expert Estimation deposit

When you book an inspection, you pay a deposit shown to you before checkout. This deposit exists to discourage no-shows and to compensate the assessor for their time and travel.

The deposit is refunded in full when:

  • ·the inspection is completed and a certificate is issued;
  • ·the vehicle sells through XMotor within a reasonable period after inspection (the certificate is treated as having served its purpose);
  • ·you cancel the booking at least 24 hours before the scheduled inspection time;
  • ·the assessor fails to show up, or the inspection cannot proceed for a reason on our or the assessor’s side.

The deposit is not refunded when:

  • ·you cancel with less than 24 hours’ notice, and the assessor had already blocked that slot;
  • ·the assessor arrives at the agreed time and place and you are not available, or the vehicle is not available for inspection;
  • ·you gave an incorrect or inaccessible location and the assessor could not reach the vehicle.

Refunds are issued to the original payment method within 7 business days of the refund being approved. Your bank or card network may take a few additional days to reflect it in your account.

3.Disputing an inspection outcome

If you believe an inspection was conducted unfairly or the certificate is inaccurate, write to TODO_SUPPORT_EMAIL with the booking reference and details. We review the assessor's report and fairness rating history. This may result in a re-inspection at no extra cost, or a refund of the deposit, at our discretion — it does not entitle you to a refund of any amount you may separately have paid the assessor beyond the platform deposit.

4.How to request a refund

Cancel a booking directly from your dashboard where possible — refunds for straightforward cancellations are processed automatically. For anything else, write to TODO_SUPPORT_EMAIL with your booking reference, and we will respond within 48 hours.

5.Payment processing

Payments are processed by Razorpay. We do not store your card, UPI or bank details. Refunds are issued through the same channel and, in most cases, to the same instrument used to pay.

6.As we add paid features

If we introduce other paid features — such as promoted listings or premium dealer tools — this page will be updated before those features go live, and the applicable refund terms will be shown to you at the point of purchase.

Questions about this policy? Write to TODO_SUPPORT_EMAIL.

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